Job: Call Taker

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Job Description

# of Openings
Job Location
Posted Date
Position Type
Regular Full-Time
FLSA Status
Featured Job

Opportunity Details:

About Us:

From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.


Position Summary

The call taker is responsible for handling incoming calls in a swift and proper manner through the use of the Communications Center system.

Operational Objectives

  • Receive incoming telephone calls.
  • Provide Pre-Arrival instructions to callers.
  • Maintain contact with 911 Centers to coordinate responses to requests for service. (if applicable)
  • Channel non-emergency calls to appropriate personnel.
  • Perform basic data entry.
  • Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.
  • Maintain contact with all crews and units.
  • Maintain contact with 911 Centers and Facilities for requests in service.
  • Provide directions to on scene personnel if needed.
  • Ensures strict patient/customer confidentiality


  • Participate in all required training sessions, including, but not limited to any mandatory Company training.

Customer Service

  • Communicate with all external and internal customers in a professional manner and continuously portray a positive image of Rural/Metro.
  • Exhibit a professional image and appropriate professional appearance while on the job at all times.
  • Ability to communicate orally and written in a clear concise manner
  • Exceptional attention to detail with strong organizational skills
  • Logistical planning ability
Educational Requirements:
  • High School diploma or GED required.
Closing Statement:

Rural/Metro Corporation is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, EEO including Veterans and Disabled, or any other status protected under local, state or federal laws.