Job: Communications Supervisor

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Posted: 04/13/2017

Job Reference #: 2016-7698

Job Description

ID
2016-7698
# of Openings
1
Job Location
US-NY-Buffalo
Posted Date
9/29/2016
Position Type
Regular Full-Time
FLSA Status
Exempt
Featured Job
No

Opportunity Details:

About Us:



From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.

Overview:

The primary job responsibilities of the Communication Supervisor are to supervise the day-to-day operation of the Dispatch Center, provide supervision and evaluation of dispatchers.

Responsibilities:

Operational Objectives

· Maintain a control center plan, which will maintain response compliance within contractual obligations, and submit reports on the company’s ability to meet contractual obligations.
· Make prompt and accurate judgments related to system status management.
· Interpret and apply the department’s policies and procedures to employees, visitors, government agencies, etc.
· Complete forms, reports, evaluations, studies, etc. related to response time compliance including maintaining run, demand analysis, and utilization reports.
· Evaluate employee performance.
· Monitor, report, and correct safety hazards in all building areas.
· Submit accident an incident reports to upper management immediately in emergency situations and within twenty-four hours of non-emergency situations.
· Review departmental complaints and grievances from personnel, patients, visitors, etc., and make written reports to upper management of action to be taken for correction.
· Meet with and solicit recommendations from departmental improvement from other department supervisors.
· Maintain good communication with Controllers, First Responders, law enforcement officers, patients, and the patient’s relatives. Refer difficult and conflicting interactive situations to upper management.
· Must be proficient on all the work areas of the dispatch center.

Human Resource Management

· Ensure full employment within the market and work hand-in-hand with HR to ensure that positions are filled quickly and that quality candidates are hired and retained.
· Provide direction to direct reports to initiate appropriate levels of training, and to promote an environment consistent with Rural/Metro culture throughout the market.
· Works effectively with Administrative Support to ensure a detailed, organized and highly efficient market approach.
· Support Corporate initiatives
· Responsibilities include directing work, appraising performance, regarding and disciplining employees, addressing complaints and resolving problems.
· Participate in recruiting and training certain positions.
· Liaison to field operations with respect to understanding Company Health & Safety initiatives.
· Ensure that the group provides outstanding customer service and 24 hour response time to the field.
· Coordinate activities to maximize the efficiency of all processes.
· Ensure that employees all have goals and receive regular feedback on their performance.
· Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans.

Training

· Attend all Company required OSHA training, annual training, and all mandatory Company updates. Complete the training in the allotted time the Company sets.
· Maintain knowledge of job and medical field.
· Keep current on training for new equipment, procedures, and techniques.

Additional Duties:
The Communication Supervisor may be assigned one or more additional duties. These duties may include, but are not limited to, the following:

· Assist with the completion of appropriate forms and reports that are not considered essential functions.
· Designate a replacement when appropriate.
· Inventory and request needed supplies to perform department tasks.
· Attend all required Manager meetings.
· Maintains a high profile as a knowledge mentor, motivator and lead by-example staff leader.
· Perform other job related duties as assigned by the Communications Manager.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

· Excellent analytical skills and quality orientation-strives for continuous improvement in all activities to consistently achieve excellent results and meet or exceed department expectations.
· Computer competency including proficiency with Microsoft Suite, and understanding of database programs.
· Typing 40 wpm (minimum).
· Ability to consistently deliver outstanding customer service to all internal and external customers.
· Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.
· Highly dependable and ability to meet internal deadlines consistently, ability to work with other departments and meet their deadlines as well.
· Strong organization skills and attentiveness to detail.
· Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
· Ability to work independently as well as in groups.
· Satisfactory driving record in accordance with the Company’s Driving Policy.
· Innovative and resourceful, embraces innovation and change as healthy and a source of opportunity. Ability to be a “change-agent.” Generates new ideas and approaches to solve problems and creates business opportunities while maximizing existing resources.
· Ability to maintain a professional manner and appearance at all times.
· One to three years supervising a staff of at least 5 people.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.

EEO including Veterans and Disabled.

Application Instructions

To apply, click the link below.

Apply now with Rural Metro