Job: Dispatcher Lead

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Job Description

# of Openings
Job Location
Posted Date
Position Type
Regular Full-Time
FLSA Status
Featured Job

Opportunity Details:

About Us:

From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.


Position Summary

The primary job responsibilities of the Dispatch Lead are to provides direct oversight of Communications activities; insuring timely, effective, and efficient deployment of all resources, based upon operational needs and requirements, monitor activities of other shifts by ensuring completion of duties, develop, update and maintain departmental SOP’s and Training materials. Also, conduct and/or oversee the training process and reviews by maintaining an atmosphere conducive to personnel development, and provide performance feedback to the management staff.

Operational Objectives

  • Receive and prioritizes all incoming telephone calls.
  • Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
  • Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner.
  • Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
  • Effectively triages all in coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.
  • Obtains required information from party requesting medical transport (as set forth by communications manager).
  • Demonstrates ability to effectively use paging system, Nextel’s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.
  • Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.
  • Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.
  • Coordinates with the Communications Supervisor for operational issues, performance and attendance issues.
  • Monitors the floor of operations while on duty, monitoring activities of each employee and providing guidance and support as needed.
  • Provides support to the Communication Supervisor; ensure timely, effective and efficient deployment of all resources, based upon operational needs and requirements.

Customer Service

  • Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel


  • Training will be provided for employees.
  • Participate in training programs as required.
  • Attends communications meetings
  • Attend all Company required OSHA training, annual training, and all mandatory Company updates. Complete the training in the allotted time the Company sets.
  • Maintain knowledge of job.
  • Keep current on training for new equipment, procedures, and techniques.
  • Analyze educational needs of the Communication Center employees and make recommendations for appropriate training to correct deficiencies.
Closing Statement:

Rural/Metro Corporation is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.