Job: General Manager

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Posted: 10/16/2017

Job Reference #: 2016-7492

Job Description

# of Openings
Job Location
Posted Date
Position Type
Regular Full-Time
FLSA Status
Featured Job

Opportunity Details:

About Us:

From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.


Job Summary: The primary job responsibilities of the General Manager are to

provide operational oversight of the emergent and non-emergent system serving the Sioux Falls area; including ambulance operations, customer service, political relations and all community service. Ensures compliance of company policies to include all contracts, corporate audits and compliance.


Essential Functions: Operational Objectives • Meet or exceed budgeted operating profit objectives. • Drive toward increased market share by developing objectives for conversion, penetration, and retention within assigned markets. • Coach and develop team to achieve individual and marketplace revenue, operating profit, and expense goals and objectives. • Maintain relationships with strategic local municipalities and political leaders. • Responsible for monthly, quarterly, and annual operational activity and performance reporting. • Monitor and manage key performance indicators and operational performance data. • Recommend both short- and long-term growth strategies in the market. Profit & Loss Objectives • Operate to meet or exceed operating profit objectives. • Maintain full employment within market. • Manage local relationships to optimize profitability. • Accountable for fiscal management of market. • Monitor Grievances to identify trends, improve processes, administer corrective action, and put controls in place. Strategic Planning and Development • Ensure a culture that provides exceptional service at all levels. • Maintain an in-depth and complete knowledge of competitor activity within the market. Analyze intelligence data and provide recommendations for future action plans. • Assist in brand and name awareness. • Represent the Company at political events, trade shows, recruitment events, industry meetings, etc. Human Resource Management • Ensure full employment within the market and work hand-in-hand with HR to ensure that positions are filled quickly and that quality candidates are hired and retained. • Provide visionary leadership and strategic thinking. • Provide direction to direct reports to initiate appropriate levels of training, and to promote an environment consistent with Rural/Metro culture throughout the market. • Conduct timely and informative meetings with staff. Cascade information in a timely fashion. • Complies with and enforces all Company policies and procedures. • Works effectively with Administrative Support to ensure a detailed, organized and highly efficient market approach. • Support Corporate initiatives Compliance • Complies and enforces all policies and procedures. • Ensures and inspects paperwork for accuracy and compliance. • Responsible for escalating concerns regarding questionable paperwork to appropriate management. • Has successfully completed all required Compliance Training within the required time period. • Has had no compliance related corrective action during the current review period. Additional Duties: Systems Skills • A working knowledge of MS Office. • Use data from different sources to identify issues and quickly identify the central or underlying issues in a complex situation. Other requirements • Travel frequently throughout the market. • Must have a valid driver’s license.


Qualifications: • Target-oriented and result-focused management style. Ensure subordinates understand what is expected of them. • Possess entrepreneurial qualities including the ability to motivate a field team. • High energy level and high degree of self-motivation. • Display a sense of urgency and be an effective strategic planner. • Demonstrate initiative. • Exhibit high degree of social, ethical, and organizational norms. • Set high standards for self and others. Monitor progress and provide constructive feedback. • Maintain a stable disposition despite external pressure and opposition. • Demonstrate an open managerial style and positive attitude that impacts others in a positive way. Education Requirements: • Bachelor degree from a four-year college or university, or ten years related experience and training, or equivalent combination of education and experience. • Three to five years general management skills. • Industry experience a plus. • Must hold a State EMT or Paramedic certification Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear. Occasionally: Walking inside and outside, pushing, pulling, may lift and carry no more than 50 pounds. Frequently: Lifting and carrying no more than 10 pounds, typing 40 wpm, stooping, bending. Constantly: Hearing/listening, clear speech, touching, seeing, and typing. Cognitive/Psychosocial Requirements & Mental Requirements: Occasionally: Analyzing, judgment. Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning. Constantly: Simple reading and writing, clerical, decision making. Stress Factors: Frequently: Repetitive tasks, high pressure. Occasionally: Fatigue, intense tasks Equipment Operated: Occasionally: Multi-media equipment for training purposes, voice recorder tape system Frequently: Use Company and/or personal owned vehicle for business purpose Constantly: Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, postage machine, fax, scanner, cell phone and/or blackberry, laminating machine, and printer Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally: Outside Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day. Constantly: Works with others, face-to-face and verbal contact with others. Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.

Closing Statement:

This brief smmary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based on Company need.

Rural/Metro is a proud Equal Opportunity employer m/f/d/v EEO including Veterans and Disabled.

Application Instructions

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